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Error code · Washer

Maytag Neptune Washer Code Hr: Heater Relay Problem

Hr is a heater message from the Maytag Neptune 27-inch front-load washers, the MAH8700A and MAH9700AW series. It points to the heater relay, the switch on the control that decides when the heating element receives power.…

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Code
Hr
Appliance
Washer
Brand
Maytag
Warranty
30-day workmanship

What Hr means

Hr is a heater message from the Maytag Neptune 27-inch front-load washers, the MAH8700A and MAH9700AW series. It points to the heater relay, the switch on the control that decides when the heating element receives power. When the control reports it, heated washes can fail, the cycle may stop, or the water may not warm properly. Neptunes are an older platform still in many Houston homes; we repair them, and we tell you plainly when a repair is not worth it.

Common causes of Hr

  • The heater relay on the control board
  • The heating element and its wiring
  • Connectors between the control and the heater circuit
✓ One safe check you can try

1. Stop the cycle with the power button. 2. If there is water in the drum, wait for the washer to drain on its own before opening the door. 3. Do not run heated cycles again until the washer has been looked at. 4. Do not open the cabinet or touch the heater wiring yourself.

! Why to stop there
  • A relay code does not tell us whether the relay, the element or the wiring is to blame
  • Heater circuits carry full line voltage, so we test them with the washer powered down and isolated
  • With the washer's age in mind, we weigh the repair cost against the machine and give you the price in writing before work
Opening a panel yourself does not automatically cancel a manufacturer warranty, but it can cause accidental damage, and some manufacturers set their own service conditions. Check your warranty terms, or ask us, before deciding.
→Same appliance

Other Washer codes

uLMaytag Bravos Washer Code uL: Unbalanced Load, Correction Routine Running Wash Light On or FlashingMaytag Top-Load Washer Wash Light On or Flashing: Water Level Not Changing Ofb or uLMaytag Top-Load Washer Code Ofb or uL: Load Out of Balance, Hands Needed oLMaytag Top-Load Washer Code oL: Load Too Large for the Tub PFMaytag Washer Code PF: Cycle Interrupted by a Power Failure Rinse Light OnMaytag Top-Load Washer Rinse Light On: Spray Rinse Is Running SdMaytag Bravos Washer Code Sd: Suds Reduction Routine at the End of the Wash Sensing or Fill LightMaytag Top-Load Washer Sensing or Fill Light: Auto Sensing Is Measuring the Load
HrHr questions
What is the heater relay on a Neptune?

It is the switch on the control that sends power to the heating element when a cycle asks for heat. Hr means the control reports a problem with that switch, so heating is in doubt.

Should I keep restarting the washer?

No. Repeated restarts only keep sending power toward a circuit the control has flagged. Stop using heated cycles and have the heater circuit checked by someone with a meter.

Is it worth repairing a Neptune for this?

Sometimes it is, sometimes not. We test first, write the price down before any work, and say plainly if the machine is better replaced instead of repaired.

Book a visit

Still seeing Hr?

A technician diagnoses it on site and gives you the price in writing before any work starts.

(713) 936-6390