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Error code · Washer

Maytag Neptune Washer Code Sr: System Relay Problem

Sr is a relay message from the Maytag Neptune 27-inch front-load washers, the MAH8700A and MAH9700AW series. It points to the system relay on the control, the switch that passes power to the washer's working parts.…

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Code
Sr
Appliance
Washer
Brand
Maytag
Warranty
30-day workmanship

What Sr means

Sr is a relay message from the Maytag Neptune 27-inch front-load washers, the MAH8700A and MAH9700AW series. It points to the system relay on the control, the switch that passes power to the washer's working parts. When the control reports it, the washer may stop or refuse to start a cycle. Neptunes are an older platform that Houston homes still run, and we repair them while saying plainly when a repair is not worth it.

Common causes of Sr

  • The system relay on the control board
  • Connectors and wiring feeding the control
  • Something drawing too much power and stressing the relay
✓ One safe check you can try

1. Cancel the cycle and let the washer sit idle. 2. Check that the plug is fully seated and the breaker is on. 3. Do not open the cabinet or touch the control. 4. If Sr returns, stop using the washer and call us.

! Why to stop there
  • A relay message cannot tell us whether the relay or what it feeds is the cause
  • Power-carrying circuits are tested with the washer isolated, which is not an owner job
  • You get a price in writing first, and we weigh the cost against the age of the Neptune
Opening a panel yourself does not automatically cancel a manufacturer warranty, but it can cause accidental damage, and some manufacturers set their own service conditions. Check your warranty terms, or ask us, before deciding.
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Other Washer codes

Sud or SdMaytag Washer Code Sud or Sd: Too Many Suds, Extra Rinsing Under Way tEMaytag Neptune Washer Code tE: Sump Thermistor Reading Outside Normal Range uLMaytag Bravos Washer Code uL: Unbalanced Load, Correction Routine Running Wash Light On or FlashingMaytag Top-Load Washer Wash Light On or Flashing: Water Level Not Changing Ofb or uLMaytag Top-Load Washer Code Ofb or uL: Load Out of Balance, Hands Needed oLMaytag Top-Load Washer Code oL: Load Too Large for the Tub PFMaytag Washer Code PF: Cycle Interrupted by a Power Failure Rinse Light OnMaytag Top-Load Washer Rinse Light On: Spray Rinse Is Running
SrSr questions
What is the system relay?

It is a switch on the control that passes power to the washer's working parts. Sr means the control reports a problem with that relay, so the washer may not start.

Can I reset it myself?

Check the plug and breaker, then stop. The relay sits on the control board, which is not safe to open at home, and repeated restarts will not repair it.

Is a Neptune worth repairing for Sr?

It depends on the washer and the cost. We test first, give a written price before work, and tell you plainly if it is not worth it.

Book a visit

Still seeing Sr?

A technician diagnoses it on site and gives you the price in writing before any work starts.

(713) 936-6390