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Error code · Washer

Maytag Neptune Washer Code LO: Door Would Not Unlock

LO appears on Maytag Neptune 27-inch front-load washers, the MAH8700A and MAH9700AW series, and it means the door failed to unlock after three attempts. After the cycle the washer tries to release the door, and when…

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Code
LO
Appliance
Washer
Brand
Maytag
Warranty
30-day workmanship

What LO means

LO appears on Maytag Neptune 27-inch front-load washers, the MAH8700A and MAH9700AW series, and it means the door failed to unlock after three attempts. After the cycle the washer tries to release the door, and when that does not work you are left with a locked door and wet clothes inside. Neptunes are an older platform that we still see in Houston homes. We repair them, and we tell you plainly when a repair is not worth it.

Common causes of LO

  • The door lock assembly not releasing
  • Wiring or connectors between the control and the lock
  • The control board, after the lock side tests good
✓ One safe check you can try

1. Press the power button and wait several minutes for the washer to finish draining. 2. Try the door again after the washer has stopped completely. 3. Do not force the door open, since a forced latch can break. 4. If the door will not release, stop and tell us.

! Why to stop there
  • The code does not say whether the lock, its wiring or the control is holding the door
  • We test the lock release circuit on the washer rather than swapping parts on a guess
  • The price is in writing first, and we say so if the washer is not worth the cost
Opening a panel yourself does not automatically cancel a manufacturer warranty, but it can cause accidental damage, and some manufacturers set their own service conditions. Check your warranty terms, or ask us, before deciding.
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Other Washer codes

SrMaytag Neptune Washer Code Sr: System Relay Problem Sud or SdMaytag Washer Code Sud or Sd: Too Many Suds, Extra Rinsing Under Way tEMaytag Neptune Washer Code tE: Sump Thermistor Reading Outside Normal Range uLMaytag Bravos Washer Code uL: Unbalanced Load, Correction Routine Running Wash Light On or FlashingMaytag Top-Load Washer Wash Light On or Flashing: Water Level Not Changing Ofb or uLMaytag Top-Load Washer Code Ofb or uL: Load Out of Balance, Hands Needed oLMaytag Top-Load Washer Code oL: Load Too Large for the Tub PFMaytag Washer Code PF: Cycle Interrupted by a Power Failure
LOLO questions
What does LO mean on a Neptune washer?

The door failed to unlock after three attempts. The wash may be done, yet the door stays shut, so you cannot reach the clothes without help.

Can I open the door by force?

Please do not. A forced door can break the latch and make a simple lock job bigger. Call us and we will release it properly.

Do you repair older Neptunes?

Yes, we repair them. The Neptune is an older washer that many Houston homes still have. You get the price in writing before work, and an honest word if a repair is not worth it.

Book a visit

Still seeing LO?

A technician diagnoses it on site and gives you the price in writing before any work starts.

(713) 936-6390